If you’re in the business of selling subscriptions, you’ll be in a better position to grow your business and please your customers if you take the time to understand the metrics associated with your business model.
To guide you, there are a wealth of helpful online resources for subscriptions kpis to learn more about these measures. We will also look at some of the most important metrics related to subscriptions in this article.
1. Churn Rate
One of the most important metrics for any subscription business is the churn rate or the percentage of subscribers who cancel their subscriptions within a given period of time. Monitoring churn closely can help you identify issues early on and make the necessary changes to keep your customers happy and subscribed.
2. Customer Acquisition Costs
Another key metric for subscription businesses is customer acquisition costs (CAC). This metric measures how much it costs you to acquire each new customer, and it’s important because it can give you insights into the effectiveness of your marketing and sales efforts.
3. Lifetime Value
Lifetime value (LTV) measures the total amount of revenue a customer will generate over the course of their time with your company. This metric is important because it can help determine whether acquiring new customers is profitable in the long run.
4. Revenue per User
Revenue per user (RPU) measures how much revenue each individual subscriber generates on average. This metric is important because it provides insights into which types of subscribers are most valuable to your business.
5. Average Order Value
Average order value (AOV) measures how much each customer spends on average when they place an order with your company. This metric is important because it can give you insights into which products or services are most popular with your customers and whether there are opportunities to upsell or cross-sell additional items to them.
6.Net Promoter Score
The net promoter score (NPS) calculates the likelihood that customers will refer your business to others. NPS surveys are often sent out following a customer encounter asking them to score your business on a scale of 0 to 10.
Understanding these key metrics is essential for any company running a subscription business. By monitoring these metrics closely and making necessary adjustments along the way, you can ensure that your business is on track for long-term growth and success.